Return and Refund Policy

Scope and Purpose

This Return and Refund Policy applies to all purchases made through the website zonexystore.com. It explains your rights and our procedures for returns, exchanges, and refunds.

Contact Details

If you have any questions or concerns regarding returns or refunds, please get in touch with our customer service team:

Email: info@zonexystore.com

Address: Populierlaan 13, 4621 CH, Bergen op Zoom, The Netherlands

Return Period

Customers based in the United States have the right to cancel their purchase and return any item within 30 days of the delivery date — no explanation required.

How to Return an Item

Notify Us: To start a return, please contact our support team at info@zonexystore.com and include your order number along with a short explanation for the return.

Authorisation: Once your request has been reviewed, we'll provide detailed return instructions and, where applicable, a prepaid shipping label.

Packaging and Shipping Guidelines

Pack the product securely in its original packaging, ensuring that all tags and labels remain attached.

Include the return authorisation form and any requested documents or photos.

Use the return label provided in our confirmation email to send the parcel back.

Return Costs

Faulty or Damaged Items: If your product is incorrect, faulty, or damaged in transit, there will be no return cost to you.

Change of Mind: If you wish to return a non-defective product (e.g. wrong size, unwanted item), you will be responsible for the actual return shipping cost.

Conditions for Returns and Refunds

Change of Mind: You may return any unused, undamaged item in its original packaging within 30 days of delivery.

Defective Products: If your item is faulty, please contact our customer service team immediately. We will process free replacement.

Damaged Deliveries: If your item arrives damaged, please send photos within 48 hours of receipt. We will assess the situation and cover return costs where necessary.

Wrong Item Received: If you receive an incorrect product, contact us right away. We will arrange collection and ensure the correct item is sent to you.

Non-Delivered Orders: If your order does not arrive, please let us know so we can open an investigation with the courier. If the item cannot be located, you will receive either a replacement or a full refund.

Order Cancellations: Orders may be cancelled before dispatch. Once shipped, the standard return process applies.

Refunds for New and Used Products: We offer refunds for both new and used items, provided they meet our return conditions.

No Exchanges: Please note that we do not offer exchanges. A new order must be placed if you wish to receive a different item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery and include clear photos of the issue. Once the product is inspected and approved, we will issue a free replacement.

Non-Damaged Returns

If you simply change your mind, you may return the unused and undamaged product within 30 days of delivery, provided it's in its original condition and packaging.

Timelines

Reporting & Shipping: All returns must be reported and dispatched within 30 days of receiving the order.

Inspection & Processing: Refunds are processed within 7 business days after we receive and inspect the item. You'll be notified by email once completed.

Refund Eligibility: Refunds are approved only for unused, undamaged items in their original packaging.

Refund Issuance: Approved refunds are processed to the original payment method within 7 business days.

Exclusions

The following items are non-returnable:

Custom-made or personalised products

Hygiene-sensitive goods (e.g. socks, underwear) unless they are unopened and unused

Return Address

All authorised returns should be sent to:

Warehouse Address: Qingdao Hanzhou International Trade Co., Ltd. 116km, Yanqing Highway East of Laixi Qingdao, Shandong, China

Shipping and Fees

Preferred Courier: UPS, DHL, DPD and FedEx (Track & Trace service)

Restocking Fee: None

Legal Rights

Nothing in this policy limits, excludes, or affects your statutory consumer rights under the applicable laws of your country of residence. If you are located in the United States, this includes your rights under applicable US state and federal consumer protection laws. In the event of any conflict between this policy and your statutory rights, your statutory rights will prevail.

Need Help?

For further guidance, please reach out to our customer service team.

Company Information

Website name: zonexystore.com

Company name: Sabri Consulting

Address: Populierlaan 13, 4621 CH, Bergen op Zoom, The Netherlands

E-Mail: info@zonexystore.com

Contact Form: Contact Us

Company number: 92725805

TAX Number: NL003778089B40