Shipping Policy

Shipping Policy

At Zonexy, we aim to make your shopping experience simple, reliable, and transparent. This Shipping Policy outlines how your order is processed, shipped, and delivered.

Shipping Range

  • Coverage: We currently ship orders within the United States.
  • Future Expansion: We are actively exploring shipping options to additional regions and countries.

Shipping Costs

  • Within the United States: Enjoy free shipping on all orders.
  • No Hidden Fees: All costs are clearly displayed at checkout — the price you see is the price you pay.

Order Processing Time

  • Processing Period: Orders are prepared and dispatched within 1–2 business days, Monday to Friday.
  • Cut-off Time: Orders placed before 6:00 PM (GMT) are processed the same day.
  • Weekend Orders: Orders submitted on weekends or public holidays will be processed on the next working day.

Transit & Delivery Times

  • Estimated Delivery: Typically 8–11 business days after dispatch.
  • Operating Days: Deliveries take place from Monday to Friday.
  • Important Note: Delivery times may vary due to weather, courier delays, or public holidays.
  • Total Estimated Timeframe: Please allow 9–13 business days from order placement to delivery.

Shipping Process

  • Couriers Used: We partner with UPS, DHL, DPD and FedEx.
  • Insured Deliveries: Every shipment is fully insured. Contact us immediately if your parcel is lost or damaged.
  • Sustainable Packaging: We use eco-friendly materials whenever possible.

Tracking Your Order

  • Tracking Details: You'll receive an email with your tracking number once shipped.
  • How to Track: Follow your parcel on our tracking page using your tracking number.
  • Need Help? Contact us at info@zonexystore.com.

Missing Items Procedure

  • Reporting a Missing Item: Contact us within 7 days of delivery at info@zonexystore.com.
  • Resolution: We will arrange a replacement or refund as quickly as possible.

Return Policy

Return Period: 30-day return window.

Return Conditions:

  • Items must be unused, undamaged, and in original packaging.
  • Personalised or custom-made items are not eligible for return.

Return Costs:

  • Defective/incorrect items: Zonexy covers shipping.
  • Change-of-mind returns: customer pays actual postage.

Refund Processing: Refunds issued within 14 days to the original payment method.

Restocking Fee

  • None: Zonexy does not charge any restocking fees.

Return Delivery Costs

  • Defective Products: Free return shipping.
  • Customer Remorse: Actual return shipping cost is charged.

Company Information

Website name: zonexystore.com
Company name: Sabri Consulting
Address: Populierlaan 13, 4621CH, Bergen op Zoom, The Netherlands
E-Mail: info@zonexystore.com
Contact Form: Contact Us
Company number: 92725805
TAX Number: NL003778089B40